Overview & Scope
Welcome to Taj Mahal Tour ("We", "Us", or "Our"). We are committed to safeguarding the privacy, confidentiality, and security of travelers visiting our website (https://www.tajmahaltour.com) and utilizing our private tour booking and chauffeur rental services across North India (including Agra, Delhi, Rajasthan, Himachal Pradesh, Uttarakhand, Punjab, and neighboring regions).
This Privacy Policy explains our practices regarding the collection, handling, storage, and protection of personal data when you book guided monument tours, rent vehicles, make inquiries, or interact with our travel desk.
Our Core Privacy Principles:
- Zero Data Selling: We never sell, rent, or lease your personal information to third-party advertisers.
- Strict Encryption: All sensitive transactions are protected with SSL/TLS 256-bit encryption.
- Complete Control: You have the right to inspect, update, or request the deletion of your data at any time.
By accessing our platform, submitting inquiries, or booking services, you acknowledge having read and understood the provisions of this policy.
1. Personal Data We Collect
To confirm itineraries, coordinate pick-up locations, and deliver reliable private tour services, we collect relevant categories of personal data:
a. Information Provided Directly
- Contact Info: Full name, email address, mobile number, and city of residence.
- Itinerary Particulars: Travel dates, flight/train numbers for airport or railway transfers, and hotel pickup addresses.
- Identity Proof: Government-issued ID details (Passport, Aadhaar, or Driving License) when strictly required for skip-the-line monument permits (ASI) or interstate border crossings.
- Payment Details: Transaction identifiers and payment status handled exclusively via certified PCI-DSS payment gateways. We never store complete credit/debit card numbers on our servers.
b. Information Collected Automatically
- Technical & Device Data: IP address, browser type, operating system, language preferences, and device specifications.
- Usage Metrics: Pages viewed, time spent on tour packages, search queries, and referring website links.
- Operational Location Data: Live GPS location shared during active chauffeur trips solely for safety, coordination, and emergency tracking.
2. Purpose & Legal Basis for Processing
We process your personal data exclusively for lawful, legitimate, and service-oriented purposes:
- Service Execution & Fulfillment: Processing bookings, verifying payment receipts, assigning certified chauffeurs and licensed monument guides, and issuing official vouchers.
- Operational Communication: Dispatching driver details, vehicle registration numbers, pickup reminders, and itinerary updates via WhatsApp, SMS, or Email.
- Traveler Safety & Security: Verifying passenger credentials for monument ticketing authorities and maintaining chauffeur-passenger accountability.
- Customer Support: Responding promptly to itinerary customization requests, cancellation claims, or emergency queries.
- Statutory Compliance: Complying with Indian tourism regulations, state transport taxation, GST billing, and lawful law enforcement requests.
3. Non-Personal Information & Analytics
We may gather de-identified, statistical, or aggregated data that does not identify any individual traveler. This includes analytics on popular search routes, peak visiting hours for the Taj Mahal, and device responsiveness. We utilize this analytical data to refine our website performance, streamline booking flows, and enhance server speeds.
4. Sharing and Disclosure of Information
We strictly maintain a zero-tolerance policy against selling customer data. Information is shared solely on a need-to-know operational basis with:
Assigned Chauffeurs & Guides
Passenger name, pickup location, and contact number for seamless pickup execution.
Payment Infrastructure
RBI-approved payment gateways handling end-to-end encrypted transactions.
Monument & State Authorities
Official Archaeological Survey of India (ASI) portals for issuing monument e-tickets.
5. Information Security & Encryption
We implement multi-layered physical, administrative, and technological security controls to guard your personal information against accidental loss, unauthorized access, or disclosure:
- SSL/TLS 256-Bit Encryption: End-to-end cryptographic protection for all web traffic and forms submitted on our platform.
- Restricted Access: Strict role-based authentication allowing access solely to authorized operations executives.
- Secure Server Hosting: Hardened cloud servers protected with real-time DDoS mitigation and automated firewall checks.
6. Data Retention Policy
We retain personal information only for the duration required to accomplish the travel services requested, satisfy statutory taxation guidelines (e.g. GST invoice retention mandates under Indian law), and resolve potential billing disputes. When data is no longer necessary, it is securely purged or anonymized.
7. Your Privacy Rights & Choices
Regardless of your location, you hold full autonomy over your personal information:
- Right to Access: Request a summary of the personal information stored in our reservation system.
- Right to Rectification: Update or amend inaccuracies in your passenger profile or contact records.
- Right to Erasure: Request the deletion of your personal records, subject to regulatory tax retention obligations.
- Marketing Opt-Out: Unsubscribe from non-essential promotional newsletters or WhatsApp broadcasts at any moment by replying "STOP".
9. Protection of Minors
Our guided tours and car rental services are intended for booking by individuals aged 18 years or older. While we warmly welcome family tours with children, any information pertaining to minors (such as monument concessions) must be submitted exclusively by a parent or legal guardian.
10. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, if you have any questions, grievances, or requests regarding this Privacy Policy, please reach out to our designated officer: