Terms & Conditions

Welcome & Agreement to Terms

Welcome to Taj Mahal Tour ("Company", "We", "Us", or "Our"), accessible via https://www.tajmahaltour.com (the "Website"). By accessing our platform, submitting inquiries, or confirming a reservation for any guided sightseeing tour, private chauffeur rental, or outstation package across North India (including Agra, Delhi, Rajasthan, Himachal Pradesh, Uttarakhand, Punjab, and neighboring regions), You ("Traveller", "Customer", "You") agree to be bound by these Terms & Conditions ("Terms").

We reserve the right to revise or modify these terms periodically. Continued use of our services following revisions indicates acceptance of the updated terms.

1. Scope of Travel & Chauffeur Services

Taj Mahal Tour specializes in luxury and standard private travel arrangements, including:

• Private Monument Tours: Guided tours to the Taj Mahal, Agra Fort, Fatehpur Sikri, Mehtab Bagh, and Golden Triangle circuits.
• Chauffeur Car Rentals: Local 8h/80km city rentals, Delhi airport transfers, and multi-day outstation itineraries.
• Licensed Tour Guide Services: Certified multilingual guides approved by the Ministry of Tourism, Government of India.
• Express Train Packages: Same-day Agra tours via Gatimaan Express or Vande Bharat Express.

Where particular components (such as luxury hotel accommodation or railway tickets) are arranged via third-party operators, their respective service conditions shall supplement these terms.

2. Eligibility & Booking Confirmation

• Age Requirement: You must be at least 18 years of age to book travel services. Bookings for minors must be initiated and accompanied by a parent or adult guardian.
• Accurate Passenger Information: You must provide exact passenger names (as stated in official IDs/passports), valid mobile contact details, active email, and pickup hotel addresses.
• Official Confirmation Voucher: A booking is officially confirmed once the agreed token advance or full payment is received, following which an official booking voucher with a unique reservation ID is issued.

3. Inclusions & Exclusions Policy

4. Pricing, Taxes & Payment Schedules

All tour prices are quoted in Indian Rupees (INR) or specified equivalent foreign currencies. Applicable Goods and Services Tax (GST) is clearly disclosed during checkout or quotation.

• Advance Token: A partial advance deposit (typically 20% to 50%) is required to reserve vehicles, assign chauffeurs, and lock tour guide dates.
• Balance Payment: The remaining balance may be settled upon meeting the chauffeur at pickup or prior to commencement of outstation travel via Cash, UPI, or Credit/Debit Card.
• Safe Gateways: Digital card payments are handled via PCI-DSS certified Indian payment gateways. We never retain full card credentials.

5. Cancellation & Refund Policy

We believe in fair and transparent cancellation terms. If you need to cancel a confirmed booking, the following schedule applies:

6. Rescheduling & Date Amendments by Traveller

Date modifications are welcomed up to 48 hours prior to journey commencement without penalty fees, subject to vehicle fleet and guide availability. If rescheduling shifts your journey into peak holiday dates (e.g. Christmas, New Year, Diwali season) where tariffs differ, the revised rate differential will be communicated prior to voucher re-issuance.

7. Operational Adjustments & Force Majeure

In rare events of unforeseen road closures, extreme fog during North Indian winters, political rallies, landmark closure directives by authorities (e.g. Taj Mahal Friday closure for prayers, VIP security protocols), or mechanical breakdowns:

• Vehicle Breakdown Guarantee: In the unlikely event of vehicle mechanical failure during a journey, an equivalent replacement vehicle will be arranged promptly at no extra charge.
• Force Majeure: Neither party is liable for failure or delay in performance caused by natural disasters, strikes, pandemic quarantine restrictions, or government decrees. An alternate date or credit voucher will be provided.

8. Traveller Conduct & Passenger Responsibilities

To ensure a serene and respectable travel environment for all parties, travellers agree to:

• Carry original government identification/passports during travels as required by police checkpoints and monument authorities.
• Treat chauffeurs, tour guides, monument custodians, and fellow passengers with dignity and courtesy.
• Strictly refrain from consuming illegal narcotics, smoking inside non-smoking tourist vehicles, or carrying unauthorized weapons.

The company reserves the right to terminate tour services without refund if a passenger indulges in aggressive misconduct, harassment, or unlawful acts endangering safety.

9. Safety, Health & Monument Regulations

The Archaeological Survey of India (ASI) enforces strict heritage preservation protocols at the Taj Mahal and historic forts (e.g., prohibition of tripods, large backpacks, tobacco products, drones, and food items inside monument perimeters). Travellers are obligated to comply with these heritage rules. We strongly advise international and domestic travellers to maintain personal travel and emergency health insurance.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian laws:

• We are not liable for delayed flights, missed trains, or lost personal baggage left unattended in hotel lobbies or sightseeing spots.
• We are not responsible for injuries or illnesses sustained by travellers participating in independent optional activities not part of our scheduled itinerary.
• The company's aggregate cumulative liability for any proven claim arising out of a booking shall be strictly capped at the total amount paid by the customer for that specific booking.

11. Intellectual Property & Platform Usage

All text, itineraries, tour descriptions, logos, visual assets, and website layout designs on https://www.tajmahaltour.com are proprietary intellectual property of Taj Mahal Tour. Unauthorized scraping, automated harvesting, copying, or commercial re-distribution without written authorization is strictly prohibited.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of India. In the event of an unresolved dispute arising from services rendered, both parties agree to first explore amicable mediation. Should legal proceedings arise, the competent civil courts located in Agra, Uttar Pradesh, India shall possess exclusive jurisdiction.